Marketplace
Helpdesk Integration
Deliver efficient, multi-channel support with full visibility and control.
How Helpdesk Integratio Works?
ManageEngine Support Center Plus centralises all support operations into a single platform. With ticketing, SLA tracking, and multi-channel communication, it helps teams deliver faster, more reliable customer service while improving accountability and satisfaction.
Centralised Ticketing System
Multi-Channel Support
Key Features
Web-Based Support Interface
Manage everything from a browser. No extra installs needed.
Service Contract Management
Keep track of client agreements and service terms in one place.
Ticket Management
Organise and prioritise customer issues with structured workflows.
Mobile Access
Support teams can handle tickets on the go, from any device.
Customer Account Management
Store and manage client data with full contact histories.
SLA Enforcement
Define and track service-level agreements to meet expectations consistently.
User Feedback & Surveys
Collect ratings and feedback after each interaction to improve service.
Department-Level Support
Deliver support across different teams or business units independently.
Multi-Language Support
Serve a global audience with interface and communications in multiple languages.
DanaIX
DanaIX provides enterprise-grade infrastructure, combining physical performance with cloud flexibility to help businesses scale confidently.
Business Registration No.: 753-87-02990
|
Phone Inquiries 02-6138-8755
|
CEO: Mohamad Bahaedin
|
Address: 1920, Hana Securities Building, 82 Uisadang-daero, Youngdeungpo-Gu, Seoul, South Korea, 07321
|
Copyright © 2025 DanaIX, All rights reserved.
DanaIX
DanaIX provides enterprise-grade infrastructure, combining physical performance with cloud flexibility to help businesses scale confidently.
Business Registration No.: 753-87-02990
Phone Inquiries 02-6138-8755
CEO: Mohamad Bahaedin
Address: 1920, Hana Securities Building, 82 Uisadang-daero, Youngdeungpo-Gu, Seoul, South Korea, 07321
Privacy Policy
Copyright © 2025 DanaIX, All rights reserved.