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Marketplace

Helpdesk Integration

Deliver efficient, multi-channel support with full visibility and control.

How Helpdesk Integratio Works?

ManageEngine Support Center Plus centralises all support operations into a single platform. With ticketing, SLA tracking, and multi-channel communication, it helps teams deliver faster, more reliable customer service while improving accountability and satisfaction.

Centralised Ticketing System

Multi-Channel Support

Key Features

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Web-Based Support Interface

Manage everything from a browser. No extra installs needed.

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Service Contract Management

Keep track of client agreements and service terms in one place.

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Ticket Management

Organise and prioritise customer issues with structured workflows.

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Mobile Access

Support teams can handle tickets on the go, from any device.

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Customer Account Management

Store and manage client data with full contact histories.

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SLA Enforcement

Define and track service-level agreements to meet expectations consistently.

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User Feedback & Surveys

Collect ratings and feedback after each interaction to improve service.

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Department-Level Support

Deliver support across different teams or business units independently.

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Multi-Language Support

Serve a global audience with interface and communications in multiple languages.

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DanaIX

DanaIX provides enterprise-grade infrastructure, combining physical performance with cloud flexibility to help businesses scale confidently.

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Business Registration No.: 753-87-02990

Phone Inquiries 02-6138-8755

CEO: Mohamad Bahaedin

Address: 1920, Hana Securities Building, 82 Uisadang-daero, Youngdeungpo-Gu, Seoul, South Korea, 07321

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